Farkaz Investment Fashion – Policies & Terms and Conditions

1. Return and Exchange Policy

At Farkaz Investment Fashion, we strive to ensure our customers are completely satisfied with their purchases. If you need to return or exchange an item, please review our policy below.

Eligibility for Returns & Exchanges:

• Items must be returned within 7 days of receiving the order.
• The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.
• Returns are accepted only for wrong, defective, or damaged items received.
• Items such as underwear, socks, and custom-made outfits are not eligible for returns due to hygiene reasons.

How to Request a Return or Exchange:

1. Contact our support team via email or WhatsApp within 7 days of receiving your order.
2. Provide your order details, reason for return, and attach clear pictures (if applicable).
3. Once approved, follow the return instructions provided.
4. Customers cover the return shipping cost unless the return is due to an error on our part.
5. Once received and inspected, we will process an exchange or store credit within 5-7 business days.

2. Refund Policy

We offer refunds under the following conditions:

• Full Refunds: Only issued if the item is out of stock or unavailable.
• Partial Refunds: Offered if the customer receives a defective item but chooses to keep it.
• No Refunds: If the customer orders the wrong size or item, but an exchange/store credit may be offered.

Refunds will be processed using the original payment method or as store credit within 7-10 business days after approval.

3. Shipping & Delivery Policy

• We deliver nationwide in Nigeria with secure and reliable courier services.
• Orders are processed within 1-3 business days and delivered within 3-7 business days, depending on location.
• A tracking number will be provided once the order is shipped.
• Delivery fees are calculated at checkout based on your location.

Note: We are not responsible for shipping delays due to courier issues, weather conditions, or other unforeseen circumstances.

4. Cancellation Policy

• Orders can be canceled within 24 hours for a full refund.
• After 24 hours, cancellations may not be accepted if the order has already been processed or shipped.

5. Terms and Conditions

1. Acceptance of Terms

By shopping with Farkaz Investment Fashion, you agree to comply with these Terms and Conditions.

2. Product Pricing & Availability

• Prices are in Nigerian Naira (₦) and are subject to change without notice.
• While we ensure accurate product descriptions and images, slight variations may occur due to lighting and photography.

3. Payment Methods

• We accept bank transfers, debit/credit cards, and mobile payment options.
• Orders must be fully paid before processing.

4. Intellectual Property

All website content, including images, logos, and product descriptions, belongs to Farkaz Investment Fashion and may not be used without permission.

5. Limitation of Liability

We are not responsible for any damages or losses caused by the use of our website or products. We reserve the right to refuse service, cancel orders, or modify policies when necessary.

6. Contact Information

For inquiries, returns, or support, reach out to us via:

Email: farkazinvestment@gmail.com

By placing an order with Farkaz Investment Fashion, you agree to these terms and policies. Thank you for choosing us!